Contact

How Can We Help Today?

Owned and operated by That Garage, we are glad to answer questions about workbenches, tool storage, or your order.

We typically respond within 24 hours on business days
Ways To Connect

Choose Your Preferred Channel

Email
support@thatgarage.com
Within 24 hours
Phone
(440) 413-4760
Mon-Fri, 9 AM - 5 PM EST
Live Chat
Available during business hours for quick questions
Replies in minutes
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, and transit time is 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly from the carrier's website.

What is your return policy?

We offer 30-Day Returns on eligible items. If something does not meet your expectations, please review our Return Policy page for complete details on how to start a return.

Can I exchange an item for a different size or configuration?

Exchanges are handled on a case-by-case basis. Contact us with your order number and the item you would like instead, and our team will walk you through the process.

What materials are your workbenches made from?

Our heavy-duty workbenches are built with industrial-grade steel frames and solid work surfaces designed for demanding shop environments. Each product page lists the specific materials, weight capacity, and dimensions for that model.

How do I choose the right tool storage system for my workshop?

Consider the size of your workspace, the types of tools you use most, and how you prefer to organize. Our Industrial Tool Organization collection offers modular solutions that scale with your shop, from wall-mounted systems to full cabinet setups.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send A Message

Drop Us A Line

Select a topic...
Order Status or Tracking
Workbench Questions
Tool Storage and Organization
Returns or Exchanges
General Workshop Inquiry
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Prompt Responses

Most inquiries receive a personal reply within one business day from our support team.

Secure Transactions

Your payment and personal information are protected by industry-standard encryption at every step.

Professional-Grade Quality

Every workbench and storage system is built with heavy-duty materials designed for years of hard use.

Reliable Shipping

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), backed by 30-Day Returns.